Vehicle Cancellation policy : If you should cancel your booking within 2 months of the booking date then you may be liable to pay the full amount. However, we will endeavour to resell the vehicles booked and, if successful, we will offer a complete refund (including the deposit) less £50.00, which will be deemed as an administration fee.
Vehicle Availability : Although unlikely, it is possible that circumstances beyond our control may prevent us from providing the exact car requested – should that be necessary we will do all in our power to match it. However, in some cases we may have to provide a similar type of vehicle (for instance a Rolls Royce instead of a Bentley). In the instance of last minute mechanical breakdown, exceptional traffic difficulties, incidents, accidents, acts of God or any events beyond our control, we will endeavour to supply another vehicle from our extensive range and contact base. If a cheaper vehicle is supplied as a replacement, a suitable price adjustment will be made. If in the final instance we cannot provide our service or vehicle for any of the reasons mentioned, then a full refund will be made of your deposit and any other monies paid.
Upgraded Vehicles tariffs: On occasions it may suit us to provide a car in a higher class than the one you ordered. That being the case we will try to call beforehand to confirm your agreement. There may or may not be additional charges if we have upgraded the vehicle or service supplied.
Route: Our Chauffeur will choose a route using their experience & knowledge of local conditions. They will be happy to accept an alternative route if requested by the passenger, however should this result in extra miles or time being incurred, an extra charge may be levied. When operating in a busy metropolis such as London, even with the best planning, unforeseen circumstances may occur. We will not accept responsibility for any late arrivals, delays or consequential losses incurred by exceptional traffic difficulties, unpredictable incidents, accidents, mechanical breakdown, acts of God or events beyond our control.
Best Practice: We endeavour to provide the highest standards of safety and service. Each vehicle is maintained in strict accordance with Public Carriage Office regulations and manufacturer’s recommendations. Each Chauffeur complies with the laws and regulations as laid down by the Metropolitan Police (or corresponding authority), The Ministry of Transport and the DVLA.
All drivers are ROSPA trained and WCFH approved.
Parking and other Laws : We reserve the right to refuse to wait in undesignated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred. All our chauffeurs abide by the laws and regulations governing speed restrictions and will not break these.
Passenger Responsibilities : Our Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Under no circumstances will the vehicle carry more passengers than the insurance for that vehicle allows for. Should a passenger cause damage to a vehicle we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by the passenger’s actions. In the event of sickness in the vehicle, the cost of a valet and time lost will be a minimum of £250.00.
Small Children : By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of Child seats or restraints. It is the adult passengers entire responsibility to make sure any children in his/her care are properly secured.
Items Left in Car : Our Chauffeurs will check for any items left by their passengers, However any items left by a passenger and missed by our chauffeur will be returned to the location of your choice however we will charge half our published rate for doing so.
Mobile Phones : All our vehicles carry mobile phones and hands free apparatus. Clients may use this facility providing it is safe to do so. UK calls will be charged at 50 pence per minute and International calls at £1.00 per minute.
Complaints/refund procedure : In the unlikely event that you should have cause for complaint, any issues must be made in writing within 7 days. Our investigations will establish its validity and if necessary independent assessment will be made. If it is found that we have been at fault in not supplying the service that you have asked us to provide, then a refund may be applicable (non-refundable deposits excepted). All refunds will be made on an individual basis and any refund will be made appropriate to the nature of the complaint.
Luxury Cars For Hire reserve the right to change or update the above terms and conditions from time to time, as and when it is necessary. You may request an updated version from us at anytime via our website a www.luxurycarsforhire.co.uk or by email from: help@luxurycarsforhire.co.uk
